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How can we help you?

If there's something at Winterfest that you're having trouble with, please contact us and we'll help you as best we can.
  • Your first, best choice is to drop a message in the WFOL group. There will be someone there to hear your message pretty much around the clock. If no one there at the time can help you, you're at least likely to have friendly company while you wait.
  • Similarly, you may find helpful folks in the chatroom.
  • If you're too shy to post on a list or you'd rather not share your concern with everyone, send us an email at our usual address: Contrary to popular belief, the candlemakers DO require at least some sleep, so it might be several hours until we can get back to you. ;-)
  • Note that the guestbook is not a very good place to ask for help. We often need to ask clarifying questions, and the guestbook just isn't designed for conversation. It's better suited to comments and suggestions, or for pointing out your favorite things.